Time & Day-Based Routing
Solutions that suit your busy
schedule, no matter where you are.
- Flexibility to get calls where it suits you, with automated routing options
- Work or relax without distractions by redirecting calls when you need to
- Stay in control of your business and time while capturing every enquiry, no matter when it comes in
To use this feature, you will need to have or buy an Zintel number.
What is Time and Day-Based Routing?
Your calls where and when you need them.
If you want total flexibility in your business, Zintel’s Time & Day-Based Routing allows you to direct calls to multiple answering points according to your needs at different times of the day. This means you can catch and redirect every call, even when it comes after hours or during weekends, public holidays or vacations.
Getting set up is simple. Once you know when and where you’d like to send your calls, we can create redirection rules. Send calls to a different landline, a mobile, a voicemail or play an announcement. Create call answering rules that suit your business, so you get your calls when and where you need them.
For example, if you switch between more than one office location, you can automatically redirect your calls to suit your schedule. Or set up a rule to minimise distractions to your workflow, It’s up to you. You’re in control of your caller’s experience, no matter where you are and when they call.
Why use Time & Day-Based Routing?
Get flexible call diversions to suit your schedule.
The flexibility you need
When you work in different times and locations, you need a call answering solution to suit your hours. With up to five different call routing options, you can choose the best way to direct calls at any time, on any day.
Work or relax without distractions
Whether it’s during the workday, after hours, weekends or the holidays. We can set up a different range of diversions to help you provide a great customer experience, without disrupting your plans.
Stay in control of your business
Block out interruption-free times in your schedule to work or relax. And choose what happens to calls when you’re not there to take them. You get more done and capture every opportunity.
How does it work?
Decide how you want to direct calls, depending on the time and day.
Who uses Time & Day-based Routing?
Businesses who need a flexible routing schedule.
This allows our business
to provide extended customer service hours
without hiring more staff. The result? Different
time zones or public holidays are no longer an
inconvenience. Our customers are happier and
staff are more productive.
Ken
Zintel
Customer
Zintel Customer Case Study
Ken’s business has offices in both Perth and Melbourne. Depending on the time of year, the Melbourne office is 2-3 hours ahead due to different time zones. So staff in each location had different availability to take calls. This made it tricky to cover all incoming calls. Also, public holidays for each state sometimes fall on different days of the year, which requires calls to be redirected to the open office.
So Ken set up an 0508 number with our Time & Day-Based Routing feature. Now he directs company calls to Auckland when they open in the morning and back to Wellington in the afternoon until close of business.
This Feature also works well with:
- Call Announce Coming Soon
- Call Splaying
- Miss Call Alert – Email
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers.
Available with
0800 Number
A 0800 number is more memorable, more professional, and more attractive for prospective customers.
Learn more
Available with
0508 Number
A 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn more
Available with
Word Number
Word Number are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.
Learn more
Available with
Local Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Frequently Asked Questions.
If you want total flexibility in your business, Zintel’s Time & Day-Based Routing allows you to direct calls to multiple answering points according to your needs at different times of the day. This means you can catch and redirect every call, even when it comes after hours or during weekends, public holidays or vacations.
Time & Day-Based Routing allows for public holiday. You can advice us of what you would like to have happen with your calls on a public holiday and we can set up the public holiday to behave as you require, so call can be diverted to a specific number for the public holiday or sent to a Voice to email message bank, it is 100% definable by you.
Yes, we can set up our time of day routing to match your preferred time zone.
Premium Feature
Roster Routing
For when your schedule demands a more comprehensive routing
solution
Do your scheduling needs change frequently? We can update your call routing weekly or monthly as your schedule and rosters shift. Send calls to the right place every time. Our team makes the process simple and easy.
All other features
Other tools that will transform your business.
Call Routing
Caller Intelligence
- Key Press to Answer Coming Soon
- Call Blocking
- Call Announce Coming Soon
- Inbound Caller Display Coming Soon
- Outbound Caller Display Coming Soon
- Inbound Call Recording
- Outbound Call Recording
- Call Reporting & Analytics Coming Soon
- Greetings & Custom Messages
- My Zintel Portal Coming Soon
Call Alerts
- Voice to Email
- Missed Call Alert – SMS Coming Soon
- Missed Call Alert – Email Coming Soon
Extensions
- Postcode Prompting Coming Soon
- Virtual Receptionist Coming Soon
- Professional Voice Over
- Email to SMS Coming Soon
- Fax to Email
We’re always here to help.
See how your business can benefit from Time & Day Routing