What
is Call Recording?
Built-in call recording to improve
your service and accuracy.
Record calls at the touch of a button and access your recordings via your MyZintel Customer Portal. We have inbound and outbound call recording options. Use these recordings for quality assurance, sales training and fact-checking.
Why Call Recording?
Capture call information and improve customer experience.
Let conversation flow
Your staff can relax and focus on great customer service with all the important details on record. They can play back any customer conversation for reference later instead of scrambling to take notes.
Provide staff training
Use recorded calls to assess and provide feedback to your team. Help them get better at customer service or sales, and have more profitable, productive conversations with your customers.
Stay compliant
Our built-in prompts will ensure you stay compliant with call recording regulations. And recording your inbound or outbound calls can also help you comply in other areas of your business.
Who uses Call Recording?
For businesses that want to capture accurate information from calls.
Zintel Customer Case Study
Pauline manages quality control in a large call centre. Part of her job involves following up customer disputes and assessing what went wrong.
She can do this within minutes of the call by playing it back via our online portal. After listening to the call, she can find out whether the employee on the call needs more training or the customer was difficult.
This helps her to develop training programs to upskill her team and help them deal with complex problems. And she can follow up with the customer – without asking them to repeat their problem.
Pauline's Zintel Plans
Plan Type | Premium Value Plan |
Advanced Call Features | Platinum Pack |
This Feature also works well with:
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers.
0800 Number
A 0800 number is more memorable, more professional, and more attractive for prospective customers.
Learn more0508 Number
A 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn moreWord Number
Word Numbers are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.
Learn moreLocal Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Frequently Asked Questions.
Yes. The specific laws differ between states, but the general rule is that you must inform callers about your recording at the start of the conversation. Our call recording feature adds this prompt for you.
You can select what percentage of calls you’d like us to record.
You can access your recordings via your MyZintel portal.
We store your call recordings for up to three months.
All other features
Other tools that will transform your business.
Call Routing
Caller Intelligence
- Key Press to Answer Coming Soon
- Call Blocking
- Call Announce Coming Soon
- Inbound Caller Display Coming Soon
- Outbound Caller Display Coming Soon
- Inbound Call Recording
- Outbound Call Recording
- Call Reporting & Analytics Coming Soon
- Greetings & Custom Messages
- My Zintel Portal Coming Soon
Call Alerts
- Voice to Email
- Missed Call Alert – SMS Coming Soon
- Missed Call Alert – Email Coming Soon
Extensions
- Postcode Prompting Coming Soon
- Virtual Receptionist Coming Soon
- Professional Voice Over
- Email to SMS Coming Soon
- Fax to Email
We’re always here to help.
See how your business can benefit from Call Recording