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Making sure you have the answers
to all your questions.

CALL US ON 0800 946 835
Available Mon - Fri 8:30am - 5pm

Payment / Billing FAQ

No, we only offer a one-off payment option with your credit /debit card, payment by bank transfer or direct debit.

If your account is on direct debit, payments are processed on the 20th of the month or next business day if this falls on a weekend or public holiday. Unfortunately, we cannot process payments on different dates.

Yes, we can provide an itemised bill. To enable this feature, please contact customer support on 0800 946 835.

No, there is no lock-in contract for Zintel numbers. You can cancel anytime or move up and down plans throughout the year.

Yes we accept AMEX and you won’t be charged any additional surcharge.

You can make a one-off payment with your credit or debit card. We accept Visa, Mastercard and American Express.

If you have any issues, contact us on or 0800 946 835.

Yes, we can send your invoice straight to your email.

Plans / Buying a Number FAQ

Yes, you will be charged according to the call rates of your plan.

Yes, call us on 0800 946 835 and our sales consultant will be able to assist you with your business needs.

Yes, call us on 0800 946 835 and our sales consultant will be able to assist you to purchase multiple numbers.

No, we do not offer any inbound number and live answering bundles, but if you speak to our sales team on 0800 946 835 we will be able to help you with your business needs.

No, we do not have any long term contracts. We allow your business to keep the flexibility of cancelling anytime or moving up and down plans that suit your business needs.

Yes, all inbound calls after your included minutes will be charged at the applicable call rate. To find your rate, please refer to your plan details.

How it Works FAQ

No, you can use any existing landline, mobile or VoIP to answer calls.

No, Zintel uses existing devices such as your mobile or landline, without the need for additional apps or software.

Zintel uses Tier 1 networks to route calls to your devices.

Number FAQ

Call our sales consultant on 0800 946 835 and they will be able to help you find the perfect number for your business.

Sometimes referred to as virtual numbers, inbound numbers carry calls from the point they originate (the caller) to the answer point, where they terminate. The beauty of toll-free numbers lies in the fact that no cabling system or costly infrastructure is required. Virtual numbers use existing landlines and mobile networks throughout Australia and New Zealand. A toll free number is a type of inbound number that allows your callers to call your inbound number for free.

Four main categories of Australian inbound numbers exist.

Three main categories of New Zealand inbound numbers exist.

0800 Numbers – the prefix is followed by a six-digit number (e.g. 0800 654 321)
0508 Numbers – the prefix is followed by a six-digit number (e.g. 0508 654 321)

Local Virtual Numbers– like a traditional landline, they are specific to certain area codes (e.g. 09 for Auckland, 03 for Christchurch, etc.)

Yes you can. Just call our customer support team on 0800 946 835 with your current account and provider details and they will help you port it over to Zintel.

Call reporting is just the thing for you. This premium feature offers a selection of popular reporting packages. Or you can tailor one to suit your specific business needs.

Find out where your calls are coming from, what days and times people call and how many valuable calls are being missed. This helps you create spot-on sales and marketing campaigns.

Set Up / Changes FAQ

After you have placed your Inbound Number order, you will receive an email confirming that your order will be processed. If you would like to activate any of the features included in your plan, please simply reply to this confirmation email.

No, to make any changes to your answer point, you can email us at

You can email us at

No. You can email us at with your full name, contact number, email address and account number. Our customer service team will assist in setting this up for you.

Setup times will vary, depending on the type of number and features. Below is a table on the average set up times. Talk to our customer service team on 0800 946 835 for an accurate timeframe.

Transferring a Local Virtual Number from another provider 2-6 weeks

Number Types & Setup Average Setup Time
New Number from existing inventory 1-3 business Days
Connecting a Word Number 2-4 business days
Transferring 0800/0508 Number from another provider 5-7 business days

Cancelling & General FAQ

To cancel, you must submit a written request via the online form. You can also email the support team at

No, to make any changes to your answer point, you can email us at