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Simple Menu Routing

Connect your customers with the answers they’re looking for.

  • Empower your customers to find an answer or solution with automated support
  • Level up your customer service and get your customer to the department they need every time
  • Get more from your virtual number with customised pre-recorded messages

To use this feature, you will need to have or buy an Zintel number.

What is Menu Routing?

Technology that gives your
customers what they want.

Menu Routing provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item, it identifies, segments and routes them to the ideal service for their situation.

Our clients love Menu Routing because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.

You can choose from Simple Menu Routing with up to three menu items at a single level or Complex Menu Routing with up to eight menu items across two levels.

Why use Menu Routing?

Improve your customer experience
while boosting productivity.

Empower your customers

Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.

Level up your customer service

Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.

Get more from your virtual number

With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.

How does it work?

Help your customers find what they’re looking for.

Who uses Menu Routing?

Let your customers transfer a call via a simple menu selection.

This saves us a lot of time and ensures every customer ends up at the right place faster, allowing our receptionist to focus on her core duties.
Zintel Customer

Zintel Customer Case Study

Jon runs a battery manufacturing business, and routes callers to their local dealer using Geographic Routing. But this solution only works on landlines. This kept the company receptionist busy answering every mobile call and manually diverting them to the right dealer.

So the company added our Simple Menu Routing feature. Now every caller can select their location and preferred battery dealer via a simple menu. This cuts wait times for customers calling from mobiles and frees up the receptionist’s time.

Jon's Zintel Plans
Plan Type Pro Value Plan
Advanced Call Features Gold Pack
Request a Quote & Features

A smart business decision you won’t regret.


Choose Your Number Types

How It Works


Select Your Value Plan

Pricing and Plans


Select Your Advanced Features

Call Features

Need help getting started? Call us on 0800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

0800 Number

0800 number is more memorable, more professional, and more attractive for prospective customers.

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Available with

0508 Number

0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

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Available with

Word Number

Word Numbers are 0800 numbers0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.

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Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

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Need help getting started? We’re always here to help

Frequently Asked Questions.

Our Simple Menu Routing includes up to 3 menu options at a single level. Our Complex IVR includes up to 8 menu options across two levels.

Yes. The menu will be repeated once. If the caller does not make a selection, the call can be redirected to a default answering point that you define. This can be a Zintel Voice to email service.

Yes. If you prefer, you can set your Simple Menu Routing to automatically redirect to head office if your caller doesn’t make a selection.

Simple Menu Routing

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See how your business can benefit from Simple and Complex IVR

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